What Happens at This Stage?
Following installation and testing, EI Solutions will train you in the maintenance of your PV system to keep it operating at maximum productivity and efficiency. Our customer service team ensures the successful administration and execution of all warranty coverage, field service and technical support.
What to Expect
In the early stages, your comprehensive solution — aesthetic, environment and financial — is facilitated by the close collaboration of our construction management team and your facilities and energy management team. After the completion of your PV project, maintaining your solar system is a relatively easy task. By simply washing your PV panels periodically, keeping trees and other foliage trimmed back, and performing other minor routine maintenance annually, you can look forward to receiving years of problem-free service from your system.
However, for those moments when your PV system may need additional operating and maintenance services, our customer service team offers a variety of standard and premium service level agreements that assures every customer an optimal level of support.
EIS provides a no-cost repair/replace warranty coverage on all its solar installations. We can also provide:
- long-term performance data and meteocontrol analysis
- administrative services to expedite your incentives from government agencies and utilities
- landscaping and maintenance on ground-mounted arrays
- bill analysis and customized reports
- site security
- site tours and personnel training
- full service operation, if desired
From project commissioning and onsite training to warranty and service agreement terms, we serve you to deliver the full potential of your solar electric system.
Project Completion
- Project Inspection
- System Testing
- Commissioning Report
- Onsite Training - Safety and Operations
- Operation Manual and System Binder
Warranty Support
- Warranty Claims
- RMA Processing
- Field Service - Diagnostics and Repairs
- Technical Support
Service Agreements
- Performance Website
- Performance Reports
- Monitoring and Data Analysis
- Preventative Maintenance
- Scheduled Inspections and System Testing
- Non-Warranty Diagnostics and Repairs
- Array Cleaning
- Energy Efficiency Services
- Bill and Rate Analysis
- Performance Guarantees
- REC and PBI Billing and Reporting
